Terms of Service

Agreement to Terms

By accessing or using the services provided by William A. Crum O.D., P.L.C. (InVision Eye Care), you agree to be bound by these Terms of Service. These terms apply to all visitors, users, and others who access or use our services, including our website and patient portal.

If you disagree with any part of these terms, then you may not access our services.

Medical Services

Professional Relationship

A doctor-patient relationship is established only after an in-person consultation and examination. Information provided through our website, patient portal, or other digital communications does not constitute medical advice and should not be used as a substitute for professional medical care.

Appointments and Scheduling

• Appointments must be scheduled in advance through our office
• We require 24-hour notice for appointment cancellations
• Late cancellations or no-shows may result in fees
• Emergency appointments are available but subject to availability
• We reserve the right to reschedule appointments when necessary

Treatment and Care

All medical treatments and recommendations are based on professional judgment and current medical standards. Patient compliance with treatment plans and follow-up care is essential for optimal outcomes.

Payment and Insurance

Payment Terms

• Payment is due at the time of service unless other arrangements are made
• We accept cash, checks, and major credit cards
• Returned checks are subject to additional fees
• Payment plans may be available for qualifying patients

Insurance

While we participate with many insurance plans, patients are ultimately responsible for all charges. We will assist with insurance claims as a courtesy, but coverage is not guaranteed. Patients should verify their benefits before receiving services.

Outstanding Balances

Accounts with outstanding balances may be subject to collection efforts. Patients with delinquent accounts may be dismissed from the practice after appropriate notice.

Website and Patient Portal

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

Acceptable Use

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit any harmful, offensive, or inappropriate content
• Interfere with the proper functioning of our website or services
• Share your account credentials with others

Content Accuracy

While we strive to provide accurate and up-to-date information, we make no warranties about the completeness, reliability, or accuracy of information on our website. Medical information is for educational purposes only and should not replace professional medical advice.

Privacy and Confidentiality

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

HIPAA Compliance

We are committed to protecting your health information in accordance with HIPAA regulations. You have certain rights regarding your health information, as outlined in our Notice of Privacy Practices.

Limitation of Liability

To the fullest extent permitted by law, InVision Eye Care and its staff shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website.

Our total liability for any claims arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

Emergency Situations

Our website and patient portal are not intended for emergency communications. In case of an eye emergency or urgent medical situation, please call our emergency line at (281) 678-6295 or go to the nearest emergency room immediately.

Termination

We may terminate or suspend access to our services immediately, without prior notice, for any reason, including if you breach these Terms of Service. Upon termination, your right to use our services will cease immediately.

Patient Dismissal

We reserve the right to terminate the doctor-patient relationship with appropriate notice in cases of non-compliance with treatment, non-payment, or inappropriate behavior.

Intellectual Property

The content, features, and functionality of our website are owned by InVision Eye Care and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action or proceeding shall be brought exclusively in the courts of Maricopa County, Arizona.

Changes to Terms

We reserve the right to modify or replace these Terms of Service at any time at our sole discretion. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

Your continued use of our services after such modifications constitutes acceptance of the updated terms.

Severability

If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.